Patient Care Philosophy – Sullivant Dentistry

Patient Care Philosophy – Sullivant Dentistry


Hello. My name is Dr. John Sullivant. Today we are going to talk a little bit about
philosophy of care, and I realize every dentist and every doctor has a different philosophy
of care. I think early on I was like
everybody else in the dental field, I thought basically patients wanted fillings and teeth
pulled and dentures and partials but after years of practice I realized that’s not
really what people want. People really want 3 things – People want
to look good, if they dont look good, no one wants to be embarrassed with an unattractive
smile. People
want to feel good if they hurt, no one wants a tooth ache to ruin their day. Then people really want value, at our office
what we use are what I call risk factors that determine
someones value – how likely are they to have gum disease? How bad is their cavity rate? Also how much forces do they put on there? Those three things are what we use to determine
value along with the patients wants and desires to help optimize their treatment plan. Two different dentists basically influenced
my philosophy a lot more than anybody else, one was a famous dentist from Texas named
Dr. Earl Estep. Dr. Estep believed that you
should have enough room and enough staff so that when a patient called and needed you
for some reason that you should be able to get them in as soon as they could. So we do our
very best with a large staff and seven different operatories to get you in that day if at all
possible and if not that day, shortly after. Another dentist, Dr. Gordon Christensen from
Provo, Utah basically believed that there are real people with real world problems. By that he meant, everybody in the real world
has a budget and everybody has a job, and he wanted
to try and sit down with that patient and minimize the amount of time they have to be
away from work also make sure that you can combine different technologies and different
procedures so you can do it in the most painless and the quickest way possible in the way that
they feel most comfortable. Hope you have a great day, keep smiling. Thank you.

Author: Kevin Mason

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